Terms and Conditions

Rental Rates, Periods & Other Charges

·     Rates are quoted in N$, Namibian Dollar and includes:

·     Rates inclusive of VAT (15%)

·     Rental includes unlimited kilometres

·     Rates include all standard vehicle accessories

·     Rates exclude trailers, camping equipment, additional charges as well as excess deposits

·     Rates are calculated per day, being one 24-hour cycle

The rental rates exclude:

·     Excess deposit and non-waverable excess

·     Additional and young driver surcharge

·     Contract fee & stamp duty

·     Delivery and collection fees

·     Non-standard accessories and equipment

·     Breakdown, road-side assistance and recovery charges

·     Damages/loss excluded from the insurance (see insurance)

·     Damage / loss claim and fines administration fee

·     Additional insurance for tyre and windscreen damage

·     Extra spare tyre charge

·     Cross border permits

Terms of Payment

·     25% non-refundable deposit due on confirmation

·     Full payment due on arrival / collection

·     Payment accepted in cash (N$ / ZAR), by credit card, electronic bank transfer or bank guaranteed cheque

Cancellations & no-show

·     No-show: 100% of the total rental amount will be charged.

·     1-7 days prior to arrival: 75% of the total rental amount will be charged.

·     8-15 days prior to arrival: 50% of the total rental amount will be charged.

·     16 – 30 days prior to arrival: 25% of the total rental amount will be charged.

Drivers

·     A valid and unendorsed license must be produced by all drivers.

·     The minimum age for authorised drivers is 25 years.

·     Maximum 2 drivers allowed per vehicle.

Excess & Security Deposit

At least 10% of the maximum excess per vehicle is payable as a deposit before the vehicle is collected or delivered. This deposit is refunded to the client once the vehicle has been returned and after any further charges that may occur when the vehicle is returned has been recovered: minor damages and repairs, vehicle returned without a full tank of fuel, speeding fines, and windscreen, underbody or tyre damage.

Should the deposit prove insufficient to cover the costs as described the client will be liable for payment up to and including the specified excess. The excess is payable only by credit card or in cash.

Extending Your Rental Period

To extend your rental period, please advise Namibia Car Rental 48-hours (2 days) prior to the original contract’s expiry date, failing which your insurance cover will lapse.

Termination of Rental

Please allow at least 30 minutes to return the vehicle and settle final charges. Please ensure that the keys are handed to Namibia Car Hire personnel only. Namibia Car Rental will not be liable for any losses incurred by the client due to flights missed. It’s the client’s responsibility to allow ample time to return to the point of departure and allow for any possible delays along the way.

Insurance

The following is not covered by the insurance:

·     Personal Property

·     Personal injury / death

·     Tyre, Windscreen & glass damage

·     Minor bodywork damage such as scratches, chips and dents

·     Sandstorm and water damage

·     Under-carriage damage not caused by a collision

Namibia Car Rental strongly recommends that all clients have insurance for medical expenses, baggage loss, cancellation/curtailment, default and personal injury or death due to an accident. Medical Rescue and travel insurance can be arranged on your behalf. (Prices on request)

Factors that will negate all cover:

·     Gross or criminal negligence.

·     Unauthorized drivers.

·     Failing to obtain authorization to extend the rental.

·     Not reporting an accident or loss to the Namibia Police immediately.

·     Not reporting an accident or loss to Desert Car Hire immediately.

·     Not adhering to traffic, road and driving rules and regulations.

·     Driving under the influence of alcohol or any illegal substance.

·     Unsuitable or reckless driving.

·     Road conditions not suitable for the type of vehicle used.

·     Unauthorized cross border rentals.

·     Not being able to produce keys in case of theft.

·     Not reporting exact details of last known location of vehicle prior to theft.

Over Border Rental

·     No vehicle may be taken out of Namibia without prior authorization and a valid permit.

·     Travel is allowed to Botswana, South Africa, Zambia and Zimbabwe.

·     Client is responsible to return damaged vehicle to within the borders of Namibia.

Standard Accessories

The vehicle is provided complete with:

·     Radio / CD Player

·     Air Conditioner

·     First Aid Kit

·     Fire Extinguisher

·     Tow-rope

·     Jumper Leads

·     Spare wheel, jack and spanner

Breakdown & Roadside Assistance

Assistance will be provided in the event of a breakdown or any road side emergency by our representatives authorized to do so. Where a vehicle can’t be repaired Namibia Car Rental will arrange that a new vehicle be delivered to you. Recovery of the vehicle and/or roadside mechanical assistance will necessitate extra charges and be billed to the client.

Delivery & Collection Fees (subject to change with fuel price fluctuations)

Notes:

·     Includes driver, VAT, insurances and additional fuel.

·     Client must drop-off vehicle with a full fuel tank, otherwise will be billed extra.

·     For distances over 500km (one way) an additional day's rental is payable

·     Other destinations Nationally will be calculated at N$3.75 per Km.

General

·     Vehicles must be returned in the same condition as received, including all accessories and equipment and a full tank of fuel,

·     Vehicles are rented subject to the terms and conditions of the rental agreement, laws of Namibia and our insurance policies,

·     We reserve the right to substitute vehicles with a similar vehicle,

·     Rental beyond the return date must be arranged 48-hours in advance,

·     We reserve the right to cost the rental agreement and charge the credit card within 72 hours of termination,

·     Traffic fines are for your own account and will be charged to your credit card if you do not settle fines before leaving Namibia.