Terms and Conditions

  1. Rental Includes:

• Rates are quoted in N$, Namibian Dollar and includes:
• Rates inclusive of VAT (15%)
• Rental includes unlimited kilometres
• Rates include all standard vehicle accessories (listed No.7 below)
• Rates exclude trailers, camping equipment, additional charges as well as excess deposits depending on how it is booked
• Rates are calculated per day, being one 24-hour cycle (for example if you pick the vehicle up at 09h00 then it must be dropped back by 09h00 the following day to stay within the 24hour period, should the vehicle be returned later, there will be an additional 24hour cost incurred)
• Breakdown, road-side assistance and recovery charges (mechanical damage and not via negligent driving)
  

• Excess deposit and non-waver able excess
• Additional and young driver surcharge
• Delivery and collection fees
• Non-standard accessories and equipment
• Breakdown, road-side assistance and recovery charges for negligence
• Damages/loss excluded from the insurance (see insurance)
• Damage / loss claim and fines administration fee
• Additional insurance for tyre and windscreen damage
• Cross border permits

3. Cancellations & no-show:

• No-show/less than24 hours notice: 100% of the total rental amount will be charged.
• 1-7 days prior to arrival: 75% of the total rental amount will be charged.
• 8-15 days prior to arrival: 50% of the total rental amount will be charged.
• 16 – 30 days prior to arrival: 25% of the total rental amount will be charged.

 4. Drivers:

• A valid and unendorsed license must be produced by all drivers, licence must be legible and with English translation
• The minimum age for authorized drivers is 25 years.  Younger drivers are subject to additional charge as per rates given
• Maximum 2 drivers allowed per vehicle.

5. Excess & Security Deposit:

N$ 2000 will be held on your credit card to cover traffic fines, fuel shortage and broken or damaged items not covered in the insurance cover and to cover excessive dirt in the cars.

Please take note that there have been a high number of road accidents involving European visitors, many of which have been fatal.

1. Guidelines:

• Don’t  use 4x4 on the tare road and above 60 km/h it will damage the gearbox.
• Drive on the left side of the road.
• Keep your lights on at all times ( so you can be seen due to the dust)
• Driver always closest to the middle of the road; in traffic circles, vehicles from your right have the right of way.
• When crossing a road as pedestrian check the traffic on your right hand side.
• Park in well-lit or guarded areas at night. Support identified car guards who, for a small reward, will keep an eye on your car.
• Never leave any valuables in plain sight. 
• Never pick up strangers or hitchhikers
• As distances between towns are considerable make sure that you don’t run out of petrol and drinking water.  Refuel when you can, please note that cash is required for fuel and credit cards are not generally accepted (note that many fuel stations have ATM’s but do not rely on this)
• Please do not throw cigarette butts out of the car window.  Burning cigarettes could cause bush fires, which destroy valuable grazing land and hurt our wildlife.  Non burning cigarette butts litter our precious land and take years to disintegrate.  Please treat our country with respect
• Plan your itinerary so that there is no need to rush. Driving on gravel road can be unpredictable and the mayor cause of accidents is excessive speed. Do not exceed 80 km per hour!
• Avoid driving at night (also dawn and dusk) because there is a real danger of stray animals crossing the road.
• In the case of a tyre burst, DO NOT HIT THE BREAKS, just take your foot of the accelerator and keep the vehicle in a straight line till it gets to a halt, then change the tyre.
• Check the oil, brake fluid, water and tyre pressure every morning, before departing- mechanical breakdown due to negligence will be on your account.
• Check tyres for cuts on side wall.
• If you hit an animal make sure there is no water or oil leak before you continue with your journey, also inform Namibia Car Rental.
• Don’t stop in the middle of the road, park alongside it.

2. Extending Your Rental Period

To extend your rental period, please advise Namibia Car Rental 48-hours (2 days) prior to the original contract’s expiry date, failing which your insurance cover will lapse.

3. Termination of Rental

Please allow at least 30 minutes to return the vehicle and settle final charges. Please ensure that the keys are handed to Namibia Car Rental personnel only. Namibia Car Rental will not be liable for any losses incurred by the client due to flights missed. It’s the client’s responsibility to allow ample time to return to the point of departure and allow for any possible delays along the way.

4.1  Insurance

Namibia Car Rental strongly recommends that all clients have insurance to cover medical expenses, baggage loss, cancellation/curtailment, default and personal injury or death due to an accident. Medical Rescue and travel insurance can be arranged on your behalf. (Prices on request)
The following is not covered by the insurance:

• Personal Property
• Personal injury / death
• Tyre side wall damage
• Sandstorm and water damage
• Under-carriage damage not caused by a collision
• Body or Roof-damage not caused by an accident
• Negligence ( see under 4.2)

4.2 Factors that will negate all cover:

• Gross or criminal negligence
• Unauthorized drivers.
• Failing to obtain authorization to extend the rental.
• Not reporting an accident or loss to the nearest Namibia Police Station and Namibia Car Rental immediately, ( within 24 hours)
• Not adhering to traffic, road and driving rules and regulations.
• Driving under the influence of alcohol or any illegal substance.
•  Unsuitable or reckless driving. ( All of our vehicles have tracking devices and this device will prove reckless driving)
• Driving on road conditions where the road is not suitable for the type of vehicle used, or driving off road without the authorization of Namibia Car Rental
• Unauthorized cross border rentals.
• Not being able to produce keys in case of theft.
• Not reporting exact details of last known location of vehicle prior to theft.
• Exceeding speed limit at 120 km/h on a tar road and 80 km/h on a gravel road or the set speed limit.

6. Over Border Rental

• No vehicle may be taken out of Namibia without prior authorization and a valid permit.
• Travel is allowed to Botswana and South Africa , (Zambia and Zimbabwe Vic Falls only)  
  
  

The vehicle is provided complete with:

• Radio / CD Player
• Air Conditioner
• Tow-rope
• Jumper Leads
• Spare wheel, jack and spanner

8. Breakdown & Roadside Assistance

Assistance will be provided in the event of a breakdown or any road side emergency by our representatives authorized to do so. Where a vehicle can’t be repaired, Namibia Car Rental will arrange that another vehicle be delivered to you.

9. General

• Vehicles must be returned in the same condition as received, including all accessories and equipment and the fuel tank on the same level of fuel as received.
• Vehicles are rented subject to the terms and conditions of the rental agreement, laws of Namibia and our insurance policies,
• We reserve the right to substitute vehicles with a similar vehicle,
• Rental beyond the return date must be arranged 48-hours in advance,
• We reserve the right to cost the rental agreement and charge the credit card within 72 hours of termination,
• Traffic fines are for your own account and will be charged to your    credit card if you do not settle fines before leaving Namibia.
• Vehicle brought back in an excessive dirty condition will be charges N$ 500-00 for cleaning.